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* For in-stock items, please expect an additional 1-3 days of warehouse processing time for the total delivery estimates.

* For pre-order items, please refer to the estimated date provided on the product’s description page. Please note it's not recommended to choose Express Shipping or Super Express Shipping for pre-orders.

Restrictions

Please note that there are some restrictions such that our carriers can't ensure safe delivery to specific addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.

Shipping address limitations

For US Customers, shipments to the 48 contiguous states are eligible for free standard shipping on orders over $39. There will be a flat charge of $14.90 for shipments to Hawaii, Alaska, Puerto Rico, the Virgin Islands, Guam and any APO, FPO, or DPO addresses.

For Canada Customers, Super Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

Unfortunately, we cannot ship to the following countries/regions: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Argentina, Armenia, Aruba, Ascension Island, Belarus, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Costa Rica, Curaçao, Cyprus, Ecuador, Egypt, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Honduras, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritius, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Barthélemy, St. Helena, St. Martin, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tanzania, Togo, Tokelau, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

Failed Delivery Situation

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.

Need to update your delivery address or contact information? Please don't hesitate to contact us here. We usually respond within 1-3 business day, and remember to check your spam emails!

Additional Information

Your order will be promptly processed and shipped within 1-3 days of payment. An email notification will be sent to you shortly after shipment.

While we strive to deliver your package within the indicated timeframe, please note that factors beyond our control may impact the actual delivery date. For the most reliable delivery information, refer to the tracking details provided with your order.

Attention

If you have any shipping-related inquiries, don't hesitate to contact us here. We're always here to assist. Alternatively, you can email us at service@thehalara.co.uk , and we'll respond to your queries within 1-3 business days.